Help

Frequently asked questions

How do I book an apartment?

Choose your dates and guests in the search box, open the apartment you like and press the booking button. Apartments marked "Instant booking" are confirmed straight away; for the others you send a booking request and we confirm it.

How do I pay?

You pay securely online through PayPal. You can use a PayPal account or pay with a bank card in the PayPal checkout. You see the full price, including any cleaning fee, before you pay.

Is there a minimum stay?

Yes. Our apartments currently have a minimum stay of 7 nights and a maximum of 30 nights. The exact rules are shown on each apartment page and in its calendar.

What are the check-in and check-out times?

Check-in and check-out times are shown on each apartment page (usually check-in from the afternoon and check-out before 12:00). If you need a different time, message us and we will do our best to help.

How many guests can stay?

Each apartment page shows the maximum number of guests. Most of our apartments host up to 3 guests.

Can I cancel or change my booking?

The cancellation terms are shown on each apartment before you book. To change or cancel a booking, contact us on WhatsApp or from your account and we will help you.

Do I need an account?

You create a free account when you book, so you can see your reservations and messages. You can also sign up quickly with Google.

Can I install Nefertiti like an app?

Yes. On Android tap "Install app" when invited; on iPhone open the site in Safari, tap Share and choose "Add to Home Screen".

Still have a question?Ask us on WhatsApp
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